Increased revenue and reducing costs!
Personalize each client’s service by offering the convenience of conversations across real-time and anytime channels.
Experience the advantage of centralizing your client’s information and communication in a profile shared across teams.
Collaborate with your teams in real-time no matter where you are.
Organize your workflow by managing tasks digitally and keeping track of tasks assigned to other team members.
Gather and access your client’s permanent and centralized information to save time and reduce errors.
Mitigate risks with essential built-in functions that ensure security, protect privacy, and reduce errors and omissions.
Use post-conversation satisfaction surveys to monitor customer experiences and improve practices.
Heighten brand awareness with customized LiveChat widgets.
Gain insights into your operations with an effective visual dashboard.
Personalize your clients’ experiences by communicating with them through the channels of their choice. Integrated LiveChat, SMS, email, and MMS allow your clients to move freely across channels to engage in conversation with you, anytime, anyplace. When all communication is recorded centrally and chronologically in their individual profiles, clients experience consistency at all touchpoints across teams.
Support your client and collaborate with your teams using the advantage of a unified view of your client. All related cross-channel customer interactions, team conversations, tasks, notes, and gathered documents, media, and information are aggregated into the client’s unique profile. This centralized visibility allows you to offer a deeply personalized and cohesive experience while following your client’s progression through the complete lifecycle.
Collaborate with your team members in real-time using Live Team Chat, and easily keep track of conversations relating to your client’s file.
Manage all tasks digitally and efficiently. Link self-assigned and peer-assigned tasks to your client’s profile. Follow your customer’s progress through the workflow with cross-team task completion updates. Auto-generate tasks when a lead submits a contact request on your website. Schedule and send push notifications to prompt actions.
Boost customer engagement by using Live Chat and SMS.
Simplify the process and retain clients by collecting, tracking, organizing and storing your clients’ data in their individual profiles.
Feel at ease knowing security, privacy, and risk reduction are integral functions. Client information is stored according to data retention requirements and privacy regulations. All client interactions and completed tasks are documented, time-stamped, and audit-ready. Errors and omissions are reduced with digitized task management and workflow. Role restrictions and permissions are enabled. Security risks are monitored in real-time.
Gain insights into your clients’ experiences with a post-conversation satisfaction survey. Identify and implement needed improvements using this valuable feedback to ensure successful customer journeys.
Provide a hatchway for your leads on your website with customized LiveChat widgets that best represent your brand. Tailor your widgets by setting office hours and by adding multiple chat widgets with individual settings.
Manage your customer service operations and improve your processes with a digital dashboard that offers a consolidated view of important insights.
It’s here. SonarCX is the platform your clients, your teams and your business have been waiting for. And by leveraging its unique and powerful capabilities, you can finally provide your clients with the kind of customer experience you've always wanted to deliver – intuitive, easy-to-use and exceptional. Welcome to SonarCX. Welcome to the success your business deserves.
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